Incident History

July 2026

JZWSite Dash Backend Outage

JZWSite Dash
major
Resolved·Jul 8, 2026, 10:53 PMLatest

The incident has been resolved.

Monitoring·Jul 8, 2026, 10:50 PM

Backend services are recovering. We are monitoring the situation closely.

Identified·Jul 8, 2026, 10:38 PM

We have identified an issue affecting backend services and are working to restore normal operation. Some pages may remain stuck loading or fail to display data.

June 2026

[Maintenance] GoJZWSite will be Unavailable

GoJZWSite
none
Resolved·Jun 28, 2026, 09:00 PMLatest

Maintenance completed earlier at 21:00 SGT.

Update·Jun 28, 2026, 08:04 PM

Scheduled maintenance is currently in progress.

Maintenance·Jun 28, 2026, 06:00 PM

GoJZWSite will be unavailable for maintenance from Jun 28, 20:00 SGT to 22:00 SGT. Updates will be provided here if necessary.

JZWSite Dash Not Accessible

JZWSite Dash
minor
Resolved·Jun 3, 2026, 05:09 PMLatest

The incident has been resolved.

Monitoring·Jun 3, 2026, 05:04 PM

JZWSite Dash is now accessible. We are monitoring the situation closely.

Investigating·Jun 3, 2026, 05:00 PM

We are aware of this issue and are currently investigating.

May 2026

[Major Outage] JZWSite & JZWSite Dash Inaccessible

JZWSiteJZWSite Dash
critical
Resolved·May 20, 2026, 10:42 AMLatest

The issue has been resolved. All services are back in full operation.

Monitoring·May 20, 2026, 10:20 AM

JZWSite and login with JZWSite SSO is now accessible and possible. We are closely monitoring the recovery of the services.

Update·May 20, 2026, 09:49 AM

JZWSite Dash is now accessible. However, JZWSite remains inaccessible and login with JZWSite SSO is not possible currently. We apologise for the inconvenience.

Identified·May 20, 2026, 09:44 AM

Timeline of the incident: On May 19, 22:29 UTC, upstream provider started to experience some minor outage. On May 19, 22:43 UTC, upstream provider identified the issue and worked on fixing the issue. However on May 19, 23:37 UTC, upstream provider began to experience a major outage, causing JZWSite and JZWSite Dash inaccessible until now.

Identified·May 20, 2026, 09:36 AM

Due to upstream provider outage, JZWSite and JZWSite Dash are not accessible. We apologise for the inconvenience.

Investigating·May 20, 2026, 09:35 AM

We are aware of this incident and are currently investigating.